Privacy Policy

We strongly believe in protecting our customers private information. We only use the information you provide in ways that we have informed you about. This document explains which information is stored and how it is used. It should be read in conjunction with the our terms of use.

Information that we collect and store

We only collect, store or use information that we consider necessary for the purpose of providing the best service possible to all of our members.

Service Buyers who wish to find a Service Provider must register and provide us with their name, contact details and a secure password. We ask Service Providers for further information including their trade, specific skills, working preferences and payment details. We store this information on our secure server.

We also hold all information related to specific job requirements, including the job description, skills required, start date, any quotes provided and all updates, communications and ratings in connection with the Work.

For quality control and training purposes, we may monitor or record your communication with our customer service team.

We don't store any credit card information of our customers in our database. Credit card information is securely handled by Stripe for payment transaction process.

How we use this information

We check the accuracy of the information that you provide on registration and remind you of your obligations to provide accurate information to us as set out in our Terms of Use. We may use the contact information you provide to contact you via email, post or telephone regarding your registration, or any other matter that we consider relevant to your use of our Service.

We forward anonymous details of a Job request to suitable Service Providers within the region and trade category stated on the job advert. Any ratings and comments from Members in relation to jobs in the past are available for all Members to see at any stage in the Work process.

We may use any information we collect about you, including any information we may have obtained from your use of the Service, to resolve disputes, provide customer support, troubleshoot problems and enforce our Terms of Use and policies. We may look across multiple users to identify problems or resolve disputes.

We may disclose your personal data if we are compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority. We may also disclose aggregated demographic and profile data (in which neither you nor any other individual is identified) to our commercial and marketing partners.

Security measures

To prevent unauthorised access, maintain accuracy of our records and to ensure proper use and protection of Your Information, we have put appropriate physical, electronic and managerial procedures in place.

We encrypt all passwords and other sensitive information such as payment details. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. However, we cannot guarantee the security of any information or data which is transmitted over public or third party networks. Please note: you must ensure that your password remains secret.


Please see cookie policy.

Changing your Business Information

If you wish to change the information we hold about your business, please do this via the "Login" link by logging in with your secure password and by clicking on "Edit Profile".

Retention of your information

We will retain your personal information only as long as is necessary for the purposes to which you consent under this Privacy Policy, after which we will delete it from our systems.

Contacting us

If you have any questions about this Privacy Policy, contact:
Lead Generation Online Limited
201 South Worple Way
East Sheen
SW14 8NG

Telephone: 020 8487 5685

Any changes to this policy will be posted on this website.